Ace Hardware topped the eighth annual J.D. Power Home Improvement Retailer Satisfaction Study released June 4. Atlanta-based The Home Depot ranked No. 4.
The study is based on responses from more than 2,900 customers who purchased a home improvement product or service within the previous 12 months from a retail store that sells home improvement products. Customers evaluated their primary home improvement retailer. The study was fielded from January 2014 through March 2014.
For the eighth consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers with a score of 791 on a 1,000-point scale, and performs particularly well in the staff and service factor.
Menards is ranked No. 2 with 787, and performs particularly well in the price and sales and promotions factors. Lowe’s is No. 3, with 779, followed The Home Depot 763, True Value, 747, and Sears, 680.
Ace operates stores in Dixon and Oregon.