73°FFairFull Forecast

Hardware store ranks No. 1

Published: Saturday, June 14, 2014 1:15 a.m. CDT

Ace Hardware topped the eighth annual J.D. Power Home Improvement Retailer Satisfaction Study released June 4. Atlanta-based The Home Depot ranked No. 4.

The study is based on responses from more than 2,900 customers who purchased a home improvement product or service within the previous 12 months from a retail store that sells home improvement products. Customers evaluated their primary home improvement retailer. The study was fielded from January 2014 through March 2014.

For the eighth consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers with a score of 791 on a 1,000-point scale, and performs particularly well in the staff and service factor.

Menards is ranked No. 2 with 787, and performs particularly well in the price and sales and promotions factors. Lowe’s is No. 3, with 779, followed The Home Depot 763, True Value, 747, and Sears, 680.

Ace operates stores in Dixon and Oregon.

National video

Reader Poll

An 82-year-old Sterling man recently parachuted from a plane for the first time. Would you ever skydive?
Yes, I've never done it but would try it
Yes, I've already skydived and enjoy it
No, I've never done it and don't want to
No, I've done it and don't want to again